- All appointments made online are a 'request' and I double check them for you to ensure you are set up for the correct service(s). I may shift you by 15 minutes to maximize my schedule for everyone.

- Please check your email to see if I made any changes to your appointment time.

- Text and email confirmations are a courtesy, and should not be used as a substitution for your calendar. You may turn them off at any time.

- I accept exact change or card for payments, and will take personal checks if you have been a regular client for over a year.

Lastly, I have issues with inhaled irritants from scented items. While I cannot predict all triggers, I greatly appreciate when clients avoid wearing perfume, scented fabric softener, and highly scented hair products to their appointments. These changes can help reduce my symptoms and chance of sensitivity or reaction.

-My goal is to make you happy with your hair! If you have any questions, challenges, or concerns after your visit please reach out to me via email within 7 days so that I can assist you in a solution.

- All purchases are final, and no store credit or refunds will be given on any services or retail. Instead, I will make adjustments to a service if necessary, or help you troubleshoot the product you selected.

Clients arriving late will have their service abbreviated without discount to ensure my day runs smoothly for others. In the event that I am running late I will do my best to reach out via text, and complete your service in full.

- If you are recently recovering from any communicable illness, please do not come to the studio unless you have been free of fever for 48 hours without the use of a fever reducer, and have symptoms that have improved. Masking while recovering is greatly appreciated ♥️‍ ‍Masks are optional, and not provided by the studio.

- If you need to use a fever reducer, you are too ill to attend your appointment.

- Do not attend your appointment if you are exhibiting any signs of non allergy illness, regardless of negative covid or flu testing, and follow cancellation policy protocol.

- No guests, please! The studio is small and is a shared environment. If you have an accommodation that requires another person to be with you, please let me know in advance.

- Children are fantastic, however they cannot be left unattended while their caregiver is receiving a service unless they are a carseat bound infant. This is for the safety of everyone in the studio.

- Animals are not permitted in the studio unless they are a registered service animal per MN R. 2105.0375 - INFECTION CONTROL REQUIREMENTS subpart 7 H. 

"Animals are not allowed in salons. This prohibition does not apply to service animals as defined by the Minnesota Human Rights Act, the Americans with Disabilities Act (ADA), and related regulations, as amended."

-I kindly require 48 hours or more to cancel, change, or reschedule any booked appointment. As an independent hair studio, the time reserved for your appointment is dedicated solely to you. When appointments are missed or cancelled without sufficient notice, I am unable to fill the vacancy, which impacts both myself and other clients.

- A $35 rescheduling fee will apply for haircut appointments cancelled within the 48 hour window, and a $50 rescheduling fee will apply for all color and spa services cancelled within the 48 hour window. The rescheduling fee will be sent via invoice, and will need to be paid in full before a new appointment will be made.

- A one time waive of the rescheduling fee will be offered to my returning clients, especially in case of emergency.

- No Notice/No Shows will be invoiced for an “inconvenience fee”. This invoice will need to be paid in full before any future appointments can be booked.

- If I need to cancel your appointment I will reach out via text with follow up via email. I will work with you to find new time thats suitable and appreciate your patience when rescheduling.